[Fcs-staff] When you have a printer problem

Sandra Earl sandra.earl at fcs.utah.edu
Tue Mar 8 13:30:20 MST 2005


As many of you know, there have been some strange problems with the 
printers lately--getting many more copies than requested, getting blank 
pages to match the number of copies requested and received, etc.  When a 
problem with one of the printers occurs, it is recommended that a help  
request be sent to support.csbs.utah.edu (click on Help Desk) from the 
computer that made the request to the printer and it needs to sent at 
the time the problem occurs, not several hours later or the next day.   
The techs have a better chance of understanding what is happening with 
the printer if they are informed right away of the problem.

If a printer starts putting out more copies than requested, immediately 
turn it off for 30 seconds or so and then back on.  Then call the Help 
Desk at 5-8985 so they can immediately check the Que.

Keep handy the following information for the Help Desk:
Phone: 5-8985
Website:  support.csbs.utah.edu
These are both on your Department Directory.








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