[Marxism] C. Wright Mills and Marx
michael.perelman3 at gmail.com
Mon Mar 5 12:48:52 MST 2012
Regarding emotional labor, which Hans just mentioned:
My flight to Japan was on Japan Airlines. We returned on United. We
were struck by the difference in flight attendants. On United, they
were stressed and overworked. Their emotions were far from positive
but from no fault of their own, I suspect. In contrast, Japan
Airlines flight attendants always seemed very positive, even though
they were expected to keep the toilets clean during the flight.
I don't know how much the difference was cultural and how much was due
to management-created stress. I wish I knew more.
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