MPA Job listjob

Sandi Parkes sandi.parkes at csbs.utah.edu
Mon May 12 11:43:30 MDT 2003


OFFICE OF PERSONNEL MANAGEMENT
VACANCY ANNOUNCEMENT
DS-3-07-172378-SF
VACANCY IDENTIFICATION NUMBER: DS172378
OPENING DATE: May 01, 2003
CLOSING DATE: May 14, 2003
POSITION: WAGE/HOUR COMPLIANCE SPECIALIST, GS-0249- 05 / 07
PROMOTION POTENTIAL: 12
SALARY: - $26,278.00 - $42,317.00 Annually
THIS IS A Career/Career Conditional APPOINTMENT
LOCATION(S):
Arlington, TX - GS-05/07 - 3 vacancies
Salt Lake City, UT - GS-05/07 - 1 vacancy
New Orleans, LA - GS-07 - 1 vacancy
Denver, CO - GS-07 - 1 vacancy
Houston, TX - GS-07 - 2 Vacancies
Lubbock, TX - GS-07 - 1 vacancy
EMPLOYING AGENCY: U.S. DEPARTMENT OF LABOR
APPLICATIONS WILL BE ACCEPTED FROM : ALL U.S. CITIZENS

MAJOR DUTIES:
The incumbent observes and participates in a variety of applications of
the provisions of the laws enforced by the Wage and Hour Division.
Duties include the following:
-Receives basic training under a structured training program.
-Reviews available file material pertinent to cases assigned, performs
necessary research, and seeks necessary guidance to become familiar with
all aspects of the case. Demonstrates ability to understand, interpret
and apply written material, much of which is technical or legal in
nature.
-After limited training, conducts moderately difficult investigations to
develop information and evidence through such means as interviews,
observations, and examination of business and payroll records.
-Gathers and analyzes facts obtained; identifies problems; determines
accuracy and relevance of information; uses sound judgment to generate
and evaluate alternatives and make recommendations regarding the nature
and extent of any violations that may be found. Accurately performs
necessary mathematical computations, choosing appropriate mathematical
technique, to determine amount of back wage liability.
-Negotiates for compliance and payment of back wages when authorized, or
participates in such negotiations with the supervisor or a higher-level
investigator. Expresses information effectively to individuals or groups
(including employers, legal representatives, union representatives,
etc.) of varied backgrounds, making clear and convincing oral
presentations to persuade others to accept recommendations, cooperate or
change their behavior with people who are difficult, hostile, or
confrontational.
-Prepares case investigation file, including written narrative reports
and electronic forms for submission to the supervisor or higher-level
officials. Written material must use correct English grammar,
punctuation and spelling, and must be succinct and organized and explain
and document findings.
-Uses a computer on a regular basis to enter required data into the Wage
and Hour Investigative Support and Reporting Database and for word
processing functions.
-Position requires some overnight travel.
QUALIFICATION REQUIREMENTS GS-05:
You must have (1) at least one year (12 months) of specialized work
experience that involved answering inquiries on wage and hour compliance
and the coverage of laws; or interviewing complainants to develop
information; or performing the personnel or salary and wages functions
for an organization; or obtaining compliance of business enterprises and
State and local governments with the provisions of Federal labor laws,
regulations, and orders pertaining to minimum wage and overtime pay,
child labor provisions, age discrimination, garnishments, etc., through
investigation, negotiation, conciliation, or litigation. Your experience
must be equivalent in difficulty and complexity to at least the GS-4
level in the Federal service; OR (2) have three years of general
experience that demonstrated the ability to analyze problems to identify
significant factors, gather pertinent data, and recognize solutions;
plan and organize work; and communicate effectively orally and in
writing. One of these years was equivalent to at least the GS-04 level
in the Federal service; OR (3) have completed a 4-year course of study
leading to a bachelor's degree or possess a bachelor's degree. (Submit a
copy of your transcript); OR (4) have a combination of education and
specialized experience. (Submit a copy of your transcript)
QUALIFICATION REQUIREMENTS GS-07:
You must have (1) at least one year (12 months) of specialized work
experience that involved answering inquiries on wage and hour compliance
and the coverage of laws; or interviewing complainants to develop
information; or performing the personnel or salary and wages functions
for an organization; or obtaining compliance of business enterprises and
State and local governments with the provisions of Federal labor laws,
regulations, and orders pertaining to minimum wage and overtime pay,
child labor provisions, age discrimination, garnishments, etc., through
investigation, negotiation, conciliation, or litigation. Your experience
must be equivalent in difficulty and complexity to at least the GS-5
level in the Federal service; OR (2) have completed one full year (18
semester hours) of graduate level study in industrial relations,
personnel administration, or other fields related to the position such
as business administration, labor economics, or law. (Submit a copy of
your transcript); OR (3) have a combination of graduate level education
and specialized experience. (Submit a copy of your transcript); OR (4)
have a bachelor's degree in any field AND documented Superior Academic
Achievement (SAA) at the undergraduate level. (Submit a copy of your
transcript, proof of GPA or class standing and/or proof of honor society
membership).
OTHER INFORMATION:
You must be a United States citizen to apply.
To be eligible for Federal employment, male applicants born after
December 31, 1959, must certify at the time of appointment that they
have registered with the Selective Service System, or are exempt from
having to do so under Selective Service law.
BASIS FOR RATING:
Ratings will be based on responses to the occupational questions in this
document. Please follow all instructions carefully. Errors or omissions
may affect your score. Qualified candidates will be assigned a score
between 70 and 100, not including points that may be assigned for
veterans preference.
Please note: If a determination is made that you have rated yourself
higher than is supported by your description of experience and/or
education OR that your application is incomplete, the following process
will take place.
The application will be returned to you unrated with an explanation that
the narrative does not support the self-report. Your application will
receive no further consideration for this announcement OR you may submit
additional materials by the closing date.
CTAP/ICTAP:
IMPORTANT INFORMATION FOR SURPLUS OR DISPLACED FEDERAL EMPLOYEES (CAREER
TRANSITION ASSISTANCE PLAN- CTAP INTERAGENCY CAREER TRANSITION
ASSISTANCE PLAN- ICTAP)
Individuals who have special priority selection rights under the Agency
Career Transition Assistance Program (CTAP) or Interagency Career
Transition Assistance Program (ICTAP) must be well-qualified for the
position to receive consideration for special priority selection. CTAP
or ICTAP eligibles will be considered well-qualified if they score 90 or
above.
Federal employees seeking CTAP/ICTAP eligibility must submit proof that
they meet the requirements of 5 CFR 330.605(a) for CTAP and 5 CFR
330.704 for ICTAP. This includes a copy of the agency notice, a copy of
their most recent Performance Rating and a copy of their most recent
SF-50 noting current position, grade level, and duty location. Please
annotate your application to reflect that you are applying as a CTAP or
ICTAP eligible.
HOW TO APPLY:
Your application will consist of three components. The first component
consists of the occupational questionnaire that you must complete. The
second component is your resume. The final component of your application
consists of "other" application materials. Examples of these other
materials include your college transcripts (if required) and
documentation of veteran status (if applicable). Instructions on
completing and submitting these items follow.
APPLICATION MATERIALS MUST BE RECEIVED BY THE CLOSING DATE . FAILURE TO
PROVIDE COMPLETE INFORMATION MAY RESULT IN YOU NOT RECEIVING
CONSIDERATION FOR THIS POSITION. Your application materials will not be
returned. Do not submit original documents that you may need in the
future.
STEP ONE:
Complete and Submit the Occupational Questionnaire:
To submit your answers on-line, you may start by clicking on the
following link.
Online Application
You may also follow the instructions below to get to the on-line
questionnaire directly from the home page of the USAJOBS web site.
1. Connect to the USAJOBS web site at http://www.usajobs.opm.gov
(OR https://staffing.opm.gov/vacancies/SecureApplyOnline.asp and go to
step 3.)
2. Click on Enter> under the On-line Application/Questionnaire section
located at the lower right hand corner of the USAJOBS home page.
3. Scroll down the on-line application screen until the "Vacancy
Identification Number" box appears under the "Create a New Application
For This Job" on the left side of the screen.
4. Enter Vacancy Identification Number DS172378 click on "Submit" to
start a new on-line application/questionnaire for this vacancy.
We highly encourage you to complete the Occupational Questionnaire using
the on-line method since it is the most efficient way for us to process
your responses. If you are unable to submit your responses on-line,
refer to the alternatives described under Alternative Methods for
Completing Occupational Questionnaire at the end of this announcement.
Instructions for answering the questions in the Occupational
Questionnaire:
Please use the following step-by-step instructions as a guide to filling
out the required questionnaire. You will need to print the vacancy
announcement and refer to it as you answer the questions. You may omit
any optional information; however, you must provide responses to all
required questions. Be sure to double check your application before
submission.
You must submit your on-line questionnaire by midnight, Eastern Time, on
the closing date of the application.

Social Security Number
Enter your Social Security Number in the space indicated. Providing your
Social Security Number is voluntary, however we can not process your
application without it.

Vacancy Identification Number
Enter the Vacancy Identification Number: DS172378
1. Title of Job
Position Title: WAGE/HOUR COMPLIANCE SPECIALIST
2. Biographic Data
All biographic information is required, except for your telephone number
and the contact time.
3. E-Mail Address
If you would like to be notified by E-mail, please enter your E-mail
address in the space provided.
4. Work Information
5. Employment Availability
Questions A through D are required.
Answer with Y for Yes or N for No. Please leave Section E blank.
6. Citizenship
Are you a United States citizen?
7. Background Information
The Online Application will not ask you this question. On the C Form,
you will leave this section blank.
8. Other Information
The Online Application will not ask you this question. On the C Form,
you will leave this section blank.
9. Languages
The Online Application will not ask you this question. On the C Form,
you will leave this section blank.
10. Lowest Grade
Enter the lowest grade level (05 - 07 ) you will accept.

11. Miscellaneous Information
The Online Application will not ask you this question. On the C Form,
you will leave this section blank.
12. Special Knowledge
The Online Application will not ask you this question. On the C Form,
you will leave this section blank.
13. Test Location
The Online Application will not ask you this question. On the C Form,
you will leave this section blank.
14. Veterans' Preference Claim
Required. Enter your claim for Veterans' Preference.
15. Dates of Active Duty - Military Service
These dates are required if you have claimed Veterans' Preference unless
you have claimed derived Preference (i.e., widows, spouse, etc.)
Please use this format: mm/dd/yyyy
16. Availability Date
You may omit the availability date if you can begin work immediately.
Otherwise, you must provide the date that you will be available for
employment. Please use this format: mm/dd/yyyy
17. Service Computation Date
The Online Application will not ask you this question. On the C Form,
you will leave this section blank.
18. Other Date Information
The Online Application will not ask you this question. On the C Form,
you will leave this section blank.
19. Job Preference
The Online Application will not ask you this question. On the C Form,
you will leave this section blank.
20. Occupational Specialties
Select at least one occupational specialty or enter at least one
occupational specialty code for this position. The specialty code for
this position is:
001 NONE
21. Geographic Availability
Select at least one geographic location in which you are interested and
will accept employment or enter at least one geographic location code.
The location code for this position is:
0037 ARLINGTON, TX 2015 NEW ORLEANS, LA
2034 HOUSTON, TX 2069 SALT LAKE CITY, UT
2093 DENVER, CO 2238 LUBBOCK, TX
22. Transition Assistance Plan
In this section indicate if you are a surplus or displaced Federal
employee requesting special priority consideration under the Career
Transition Assistance Plan (CTAP) or the Interagency Career Transition
Assistance Plan (ICTAP).
Note:  To receive consideration for CTAP or ICTAP, you must submit the
necessary supporting documentation.  Refer to the vacancy announcement
for additional information and instructions.
23. Job Related Experience
The Online Application will not ask you this question. On the C Form,
you will leave this section blank.
24. Personal Background Information
APPLICANT RACE AND NATIONAL ORIGIN
The United States District Court for the District of Columbia, in a
decree approved in a lawsuit entitled Luevano v. Lachance, Civil Action
no. 79-0271, has ordered that Federal Government agencies provide data
on the race and national origin of applicants for certain Federal
occupations. The position for which you are applying is in one of those
occupations. The collection of this information is authorized for use by
the Office of Personnel Management only for the purposes of complying
with the requirements of the Luevano v. Lachance Decree. The data you
supply will be used for statistical analysis pursuant to the
requirements of the lawsuit, and will not be shared with employing
agencies. You are requested to complete the following, however,
submission of this information is voluntary. Your failure to do so will
have no effect on the processing of your application for Federal
employment.
The categories (items 1-6) below provide descriptions of race and
national origins. Select the category with which you identify yourself.
If you are of mixed race and/or national origin, select the category
with which you most closely identify yourself. Please select only one by
shading in the circle next to the number corresponding to the category.
PRIMARY GEOGRAPHIC ZONE
Select the Zone (items 7-15) which includes your first choice for
location of employment. This designation is for statistical use only and
will not affect your actual consideration for employment. Your
geographic area of consideration will be determined by your entries in
Section 21,GEOGRAPHIC AVAILABILITY. Please select only one and darken
the appropriate circle next to the number corresponding to your
selection.
1 American Indian or Alaskan Native - A person having origins in any of
the original peoples of North America, and who maintains cultural
identification through community recognition or tribal affiliation.
2 Asian or Pacific Islander - A person having origins in any of the
original peoples of the Far East, Southeast Asia, the Indian
subcontinent, or the Pacific Islands. For example, this area includes
China, India, Japan, Korea, the Philippine Islands, and Samoa.
3 Black, not of Hispanic origin - A person having origins in any of the
black racial groups of Africa. This does not include persons of Mexican,
Puerto Rican, Cuban, Central or South American, or other Spanish
cultures or origins.
4 Hispanic - A person of Mexican, Puerto Rican, Cuban, Central or South
American, or other Spanish cultures or origins. This does not include
persons of Portuguese culture or origin.
5 White, not of Hispanic origin - A person having origins in any of the
original peoples of Europe, North America, or the Middle East. This does
not include persons of Mexican, Puerto Rican, Cuban, Central or South
American, or other Spanish cultures or origins.
6 A person not included in another category.
7 ATLANTA ZONE includes Alabama, Florida, Georgia, Mississippi, North
Carolina, South Carolina, Tennessee, and Virginia
8 CHICAGO ZONE includes Illinois, Indiana, Iowa, Kansas, Kentucky,
Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, South
Dakota, West Virginia, and Wisconsin
9 DALLAS ZONE includes Arizona, Arkansas, Colorado, Louisiana, Montana,
New Mexico, Oklahoma, Texas, Utah, and Wyoming
10 PHILADELPHIA ZONE includes Connecticut, Delaware, Maine, Maryland,
Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode
Island, and Vermont
11 SAN FRANCISCO ZONE includes California, Idaho, Nevada, Oregon, and
Washington
12 ALASKA ZONE includes the State of Alaska
13 CARIBBEAN ZONE includes Puerto Rico and the Virgin Islands
14 HAWAII ZONE includes the State of Hawaii and Pacific overseas area
15 WASHINGTON, DC ZONE - Washington, DC metro area (Charles, Montgomery,
and Prince George Counties in MD, Arlington, Fairfax, Prince William,
King George, Stafford, and Loudoun Counties and Falls Church,
Alexandria, and Fairfax cities in VA) and Atlantic overseas area
(African, European, Middle Eastern, Central and South American
countries)
25. Occupational Questions
OCCUPATIONAL QUESTIONS - Mark only 1 response for each question.
EDUCATIONAL BACKGROUND AND WORK EXPERIENCE This section asks you to
describe your educational background, your work, and other experiences
in specific factors which relate to job performance. ALL QUESTIONS MUST
BE ANSWERED. Record your answers in (Section 25).
1. From the descriptions below, select the letter that describes the
education or experience you have that demonstrates your ability to
perform GS-5, Wage and Hour Compliance Specialist work. If your highest
level of education is not described below, choose the letter that
describes experience or lower level education that you do have. Mark
only 1 response.
A. I have completed a 4-year course of study leading to a bachelor's
degree or I possess a bachelor's degree. (Submit a copy of your
transcript)

B. I have at least one year of work experience that involved answering
inquiries on wage and hour compliance and the coverage of laws; or
interviewing complainants to develop information; or performing the
personnel or salary and wages functions for an organization; or
obtaining compliance of business enterprises and State and local
governments with the provisions of Federal labor laws, regulations, and
orders pertaining to minimum wage and overtime pay, child labor
provisions, age discrimination, garnishments, etc., through
investigation, negotiation, conciliation, or litigation. My experience
is equivalent in difficulty and complexity to at least the GS-4 level in
the Federal service.

C. I have three years of experience that demonstrated the ability to
analyze problems to identify significant factors, gather pertinent data,
and recognize solutions; plan and organize work; and communicate
effectively orally and in writing. One of these years was equivalent to
at least the GS-04 level in the Federal service.

D. I have less than 4 years of post-high school education or a
bachelor's degree and less than the experience described in "B", but I
have a combination of education and the type of experience described in
"B." (To compute, first determine your total qualifying experience as a
percentage of the experience described in "B"; then, determine your
education as a percentage of the education described in "A". Add the two
percentages. The total percentage must equal to at least 100 percent).
(Submit a copy of your transcript)

E. My education and/or experience is not reflected is any of the above
statements.
2. From the descriptions below, select the letter that describes the
education or experience you have that demonstrates your ability to
perform GS-7, Wage and Hour Compliance Specialist work. If your highest
level of education is not described below, choose the letter that
describes experience or lower level education that you do have. Mark
only 1 response.
A. I have a bachelor's degree (any field) AND documented Superior
Academic Achievement (SAA) at the undergraduate level based on one of
the following: 1) Class standing - upper third of the graduating class
based on completed courses in the college, university, or major
subdivision; 2) Grade point average - 3.0 or higher out of a possible
4.0 as recorded on my official transcript or as computed based on 4
years of education or as computed based on courses completed during the
final 2 years of my curriculum; or 3.5 or higher on a 4.0 scale based on
the average of the required courses completed in my major field or the
required courses in my major field completed during the final 2 years of
my curriculum; or 3) Election to membership in a national scholastic
honor society (note: freshman honor society cannot be used to meet the
requirements of this position.) (Submit a copy of your transcript, proof
of GPA or class standing and/or proof of honor society membership).

B. I have one full year (18 semester hours) of graduate level study, or
I possess a master's or higher degree, e.g., LL.B., J.D., LL.M., Ph.D.,
in a field that provided the knowledge, skills, and abilities to do the
work of the position. Such fields include industrial personnel
administration, business administration, or labor economics. (Submit a
copy of your transcript.)

C. I have at least one year (12 months) of specialized work experience
that involved answering inquiries on wage and hour compliance and the
coverage of laws; or interviewing complainants to develop information;
or performing the personnel or salary and wages functions for an
organization; or obtaining compliance of business enterprises and State
and local governments with the provisions of Federal labor laws,
regulations, and orders pertaining to minimum wage and overtime pay,
child labor provisions, age discrimination, garnishments, etc., through
investigation, negotiation, conciliation, or litigation. My experience
is equivalent in difficulty and complexity to at least the GS-5 level in
the Federal service.

D. I have less than the full amount of graduate education described in
"B" and less than the amount of experience described in "C," but I have
a combination of the type of education described in "B" and the type of
experience described in "C." (To compute, first determine your total
qualifying experience as a percentage of the experience described in
"C"; then, determine your education as a percentage of the education
described in "B". Add the two percentages. The total percentage must
equal to at least 100 percent). (Submit a copy of your transcript.)

E. My education and/or experience is not reflected in any of the above
statements.
3. Please fill in "A" for this question.
4. Please fill in "A" for this question.
5. Please fill in "A" for this question.
The following questions ask you to describe your educational background,
your work, and other experiences in specific areas which relate to
successful job performance. You are to choose one answer to each
question from among the alternatives presented. Then, record your
answers in Section 25 on Form C beginning at (Item 6). Do not mark more
than one answer for each question. Multiple answers will not be counted.
Do not omit answers unless instructed to do so. Other omissions may
decrease your score.
6. During high school (grades 9 - 12), I made the semester honor roll:
A. never
B. once or twice
C. three or four times
D. five or six times
E. seven or eight times
7. The high school grade I most often received was:
A. A
B. B
C. C
D. D or lower
E. I do not remember
IF YOU DID NOT ATTEND COLLEGE, PLEASE SKIP TO ITEM 9
8. The college grade I most often received was:
A. A
B. B
C. C
D. D or lower
E. I do not remember
9. In the past three years the number of different paying jobs I have
held for more than two weeks is:
A. 7 or more
B. 5 - 6
C. 3 - 4
D. 1 - 2
E. none
10. I have been employed in work similar to that of the job covered by
this examination:
A. never employed in a similar job
B. less than 1 year
C. 1 - 2 years
D. 3 - 4 years
E. over 5 years
11. In the past three years, my primary work experience has been in:
A. professional or administrative occupations
B. clerical or sales occupations
C. service occupations
D. trades or labor occupations
E. not employed in the past three years
12. On my present or most recent job, my supervisor rated me as:
A. outstanding
B. above average
C. average
D. below average
E. not employed or received no rating
13. In the past three years the number of jobs I have been fired from
is:
A. 5 or more
B. 3 to 4
C. 2
D. 1
E. none
14. The number of civic or social organizations (which have regular
meetings and a defined membership) that I belong to is:
A. none
B. 1
C. 2 or 3
D. 4 to 6
E. 7 or more
15. In organizations to which I belong, my participation is best
described as:
A. do not belong to any organizations
B. not very active
C. a regular member but not an office holder
D. have held at least one important office
E. have held several important offices
16. My previous supervisors (or teachers if not previously employed)
would most likely describe my basic math skills as:
A. superior
B. above average
C. average
D. below average
E. do not know
ACCOMPLISHMENTS In this part, you will respond to questions about
experiences you have had that are related to the requirements of the job
for which you are applying. Please answer YES or NO to each question.
Begin marking your responses to the items in this part in Section 25 on
Form C beginning at (Item 17). Fill in "A" for YES or "B" for NO. Answer
all questions to the best of your ability. Do not answer YES unless you
can provide specific examples or documentation as proof that you have
had this type of experience. You may be asked to provide such evidence
or documentation at a later stage in the selection process. Your
responses are subject to verification through background checks, job
interviews, or any other information obtained during the application
process. Any exaggeration of your experience or any attempt to conceal
information can result in your being removed from a Federal job and in
barring you from seeking Federal employment in the future. Use the
following guidelines to answer these questions: (1) Many questions refer
to "work" experiences. The word "work" refers to all experiences gained
through school, paid employment, military service, voluntary work, and
through activities done for professional, charitable, church, community,
social, or other organizations, unless otherwise stated. (2) Some
questions ask for experience in a specific type of setting. For example,
if the question says "Have you done paid work that involved..." then
only respond YES if your experience was gained in a paid job. (3) Do not
include personal or home-related experiences unless the question
specifically mentions them. (4) Some questions ask about customers or
clients. Customers or clients include any individuals who used or
received the products or services that you provided, including
individuals inside or outside of your organization. Keep in mind that
you may have worked with customers or clients in a variety of settings
including those listed in guideline #1 above. (5) Some questions ask you
if you received a grade of B or above on schoolwork. If you were not
graded on an A, B, C, D, F scale, use the equivalent of a B or above,
that is, an above average grade, on the type of scale on which you were
graded. Remember to fill in "A" for YES or "B" for NO.
A- YES
B- NO
17. Have you successfully done work where your primary responsibility
was to help others work out their problems (for example, worked as a
therapist)?
18. Have you successfully taught a writing course or worked as a
professional journalist, editor, or writer?
19. Have you successfully done work that involved making personnel
decisions (for example, who to hire, promote, or discipline) or deciding
how to allocate equipment, materials, staff, etc.?
20. Have you successfully remained polite and tactful while doing work
where one of your primary responsibilities was to handle customer
problems or complaints (for example, worked as a customer service
representative)?
21. Since high school, have you received a grade of B or above in
writing courses (for example, composition, creative writing, journalism,
etc.) or on essays, reports, or term papers written for school courses
that were not focused on writing skills (for example, history,
geography, psychology, etc.)?
22. Have you successfully done work that regularly involved deciding how
to handle disorderly people or situations?
23. Have you successfully done work that regularly involved informally
providing oral explanations of technical information or other complex
information, such as regulations, policies, or procedures?
24. Have you successfully owned or managed a business, or done paid work
as a contractor or consultant, where business depended on establishing
and maintaining good customer relations?
25. Have you devised a strategy to overcome a major setback that
successfully enabled you to complete a project on time or within budget?

26. Have you successfully done work that required you to interact with
people at many levels in an organization?
27. Have you successfully done work that regularly involved relaying
messages to co-workers, or providing information or giving simple
instructions to customers or the public, either in person or by
telephone (for example, worked as a receptionist, dispatcher, etc.)?
28. Have you submitted articles or similar types of written work that
were published in a local newspaper, nationally distributed newsletter,
or similar type of publication?
29. Have you successfully planned activities for nonwork groups (for
example, athletic teams, professional associations, church groups,
etc.)?
30. Have you successfully persuaded others to volunteer time, money, or
resources to a cause, or recruited others to join an organization (for
example, college, fraternity, military, etc.)?
31. Have you successfully taught self-management skills (for example,
time management, goal setting, career development, etc.)?
32. Have you served on a decision-making board or committee (for
example, student governing board, planning board, homeowners'
association board, etc.)?
33. Have you successfully done work that regularly involved persuading
customers or clients to purchase a product or service?
34. Have you successfully done work where you played a key role in
keeping morale up, fostering team spirit or cooperation, or making a
group more productive (for example, worked as a coach, supervisor,
campaign manager, pledge trainer for a fraternity or sorority, etc.)?
35. Have you successfully done work that regularly involved discussing
sensitive information with others, or interviewing or surveying people,
either in person or by telephone, to gather information they were
reluctant to give?
36. Have you received formal recognition for providing good service to
customers or clients (for example, received an award, a letter of
commendation, an excellent performance appraisal rating, etc.)?
37. Have you successfully done work that regularly involved composing
letters or writing reports containing several short paragraphs, such as
investigation reports, accident reports, performance evaluations, etc.?
38. Have you successfully done work that regularly involved interacting
with or counseling people with special needs or problems (for example,
hospital patients, psychiatric patients, prisoners, people who are
elderly or disabled, etc.)?
39. Have you received a grade of B or above on oral presentations made
for school courses, taken since high school, that did not focus on oral
communication skills (for example, history, sociology, etc.), or for any
oral presentations made for high school?
40. Have you written a play, script, or novel that was sold, published,
or produced?
41. Have you owned and successfully managed your own profit-making
business?
42. Have you successfully done work where your primary responsibility
involved interacting with current or potential customers or clients for
the purpose of selling a product or service?
43. Have you successfully done work that constantly required you to work
under difficult time constraints?
44. Have you successfully done work that required you to keep enough
cash on hand or maintain an adequate stock of supplies, equipment, or
merchandise?
45. Have you made presentations where you successfully persuaded someone
to do something (for example, support a project, accept your
recommendations, purchase a product or service, etc.)?
46. Have you successfully negotiated contracts, leases, or prices for
services, supplies, equipment, property, etc.?
47. Have you received a grade of B or above in school courses, taken
since high school, that focused on negotiation skills (for example,
conflict resolution, labor relations, mediation, etc.)?
48. Have you successfully done work where your primary responsibility
was to handle customers' problems or complaints, or where you were
required to deal with customer complaints that could not be resolved by
lower level employees?
49. Have you suggested or made changes to products or procedures that
resulted in better meeting customer needs?
50. Have you successfully planned for and started a new business or
opened a new store?
51. Have you successfully done work that involved reviewing various
contract proposals or contract bids to determine which one to select?
52. Have you received formal recognition for your ability to work well
with others (for example, received a letter of recommendation or
appreciation, an excellent performance appraisal rating, etc.)?
53. Have you submitted articles or similar types of written work that
were published in a professional, trade, or scholarly journal or in a
nationally recognized newspaper or magazine?
54. Have you successfully done work that required you to live with
others 24 hours a day while working with them toward a common goal (for
example, completed a tour of duty on a submarine, worked on a wilderness
trail-building team or scientific expedition, etc.)?
55. Have you formally taught, instructed, or trained others in
educational or occupational settings and received favorable feedback
about your ability to do so?
56. Have you successfully negotiated bargaining unit contracts?
57. Have you successfully worked closely with a client over an extended
period of time to complete a project or resolve a problem?
58. Have you successfully done work that regularly required you to
modify plans to accommodate unexpected assignments or to respond to
changing workloads, priorities, or deadlines?
59. Have you written procedures or instructions that others have
followed successfully (for example, instruction manuals, survey
instructions, training materials, etc.)?
60. Have you successfully dealt with a disruption to regular operations
in a way that allowed for completion of the work or continuation of a
noncritical service?
61. Have you successfully done work that regularly involved planning,
prioritizing, scheduling, and monitoring work for 10 or more people?
62. Have you successfully done work that regularly involved listening
carefully to others to understand a need, problem, or situation (for
example, investigative work, counseling, etc.)?
63. Have you successfully done work that regularly involved deciding how
best to use the strengths of team members (for example, deciding who to
assign to various projects, which player to put in each position, etc.)?

64. Have you participated in training classes, workshops, or seminars
outside of school that helped you improve your self-management skills
(for example, time management, goal setting, career development, etc.)?
65. Have you successfully remained friendly and polite while briefly
interacting with many different clients or customers (for example,
worked as a receptionist, bank teller, cashier, waiter/waitress, sales
clerk, etc.)?
66. Have you successfully done work where trust and cooperation were a
matter of life and death (for example, firefighting, combat duty, law
enforcement, rescue work, etc.)?
67. Have you earned a degree in an area of study related to oral
communication (for example, speech communication, broadcast journalism,
etc.)? (Answer YES to this question if you anticipate receiving this
degree within the next 9 months.)
68. Have you written articles or similar types of work that have been
included in a school newspaper, community newsletter, or similar type of
publication?
69. Have you identified and solved a problem with a procedure, product,
or service that benefited the organization (for example, saved the
organization time or money, increased sales, reduced errors, etc.)?
70. Have you received favorable feedback about your interpersonal skills
when serving as a leader, instructor, or supervisor for academic,
religious, community, sports, leisure, or work activities?
71. Have you successfully done work in a setting where the fast pace
required employees to assist each other to ensure that quality service
or products were provided (for example, worked on an assembly line, in a
fast-food restaurant, etc.)?
72. Have you successfully planned an event such as a conference,
fund-raiser, etc.?
73. Have you successfully worked on a team that included individuals
from different occupations or diverse backgrounds?
74. Have you worked on several major assignments or projects at the same
time with minimal supervision and completed the work on time or ahead of
schedule?
75. Have you successfully done work that regularly required you to make
quick decisions where the consequences were critical (for example,
worked as a 911 operator, on an ambulance squad, etc.)?
76. Have you successfully provided quality service to many different
customers or clients with whom you interacted only briefly (for example,
worked as a receptionist, bank teller, cashier, waiter/waitress, etc.)?
77. Have you successfully done work that regularly involved planning,
prioritizing, scheduling, and monitoring work for fewer than 10 people?
78. Have you successfully persuaded management, other members of your
group, customers, or clients to accept a proposal?
79. Have you performed home repairs that involved determining the
specific problem, determining how to make the repair, and successfully
completing the repair (for example, fixed a leaking faucet, re-shingled
a roof, etc.)?
80. Have you successfully done work where you had to coordinate vacation
schedules, lunch breaks, etc., with other workers?
81. Have you worked on a team that produced measurable improvements (for
example, an increase in production, quality, customer satisfaction, or a
decrease in costs, number of injuries, complaints, etc.)?
82. Have you successfully provided good customer service while
constantly working under difficult time constraints (for example, worked
in a fast-food restaurant, worked as a stockbroker, etc.)?
83. Have you successfully done work that frequently required you to
present nontechnical information at briefings, meetings, conferences, or
hearings?
84. Have you received formal recognition for your written work (for
example, received an award, letter of commendation, excellent
performance appraisal rating, etc.)?
85. Have you successfully resolved conflicts among group or team members
while acting in a leadership role for the group?
86. Have you successfully done work that often required you to
accommodate last minute requests from customers or clients or to provide
quality service in situations where timeliness is critical (for example,
worked as a courier or travel agent, worked in newspaper publishing,
etc.)?
87. Have you successfully done work that regularly involved negotiating
with customers or clients to modify products or to resolve problems or
disputes?
88. Have you successfully done work that regularly involved answering
questions, gathering nonsensitive information, or providing assistance
to others, either in person or by telephone?
89. Have you received a grade of B or above on a class project that
required working in a group?
90. Have you successfully completed a long-term project outside of work
where you were solely responsible for doing the work (for example,
completed a thesis, wrote a book that was published, prepared a horse
for competition that won a ribbon, restored an antique car, etc.)?
91. Have you participated in training classes, workshops, or seminars
outside of school that helped you improve your customer service skills?
92. Have you done work that involved writing brochures, press releases,
or speeches?
93. Have you been requested to take on additional responsibilities
because of your ability to manage your own work effectively?
94. Have you successfully done work that regularly required you to lead
or facilitate briefings, meetings, or conferences, or formally present
technical or other complex information to others?
95. Have you successfully done work that required you to identify what a
customer or client needs?
96. Have you developed a formal mechanism to learn more about a problem
(for example, developed a survey, conducted interviews or focus groups,
etc.)?
97. Have you successfully done work where your supervisor regularly
relied on you to make decisions while he or she was in meetings or out
of the office?
98. Have you successfully done work that regularly involved interacting
with people, other than your co-workers, from a foreign country or from
different ethnic or cultural backgrounds?
99. Have you designed or developed something, on your own initiative, to
help you or other employees better complete assignments (for example,
designed a training manual)?
100. Have you often been asked to proofread or edit the writing of
others for content, punctuation, spelling, and grammar?
101. Have you completed assignments on time and maintained an overall
grade point average of 3.0 or higher on a 4.0 scale in post-high school
courses while carrying a full course load?
102. Have you successfully negotiated with your subordinates to find
mutually acceptable solutions for poor performance or inappropriate work
behaviors (for example, absenteeism, tardiness, etc.)?
103. Have you successfully done work where you regularly completed
routine work assignments with minimal supervision?
104. Have you successfully reviewed and evaluated forms, applications,
documents, or other information, not including contract proposals or
bids, to make determinations (for example, to determine approval or
denial of loans, eligibility for claims, etc.)?
105. Have you successfully taught a course that focused on interpersonal
skills (for example, customer relations, counseling, etc.)?
106. Have you successfully done work that regularly involved conducting
quality checks or following up with customers or clients to ensure
satisfaction with a product or service?
107. Have you successfully done work that regularly involved verifying
the accuracy of information or the relevance of information to a problem
or a situation (for example, investigative work)?
108. Have you successfully resolved disagreements among a group of peers
in a goal-oriented setting (for example, sports team, work group,
theater group, cheerleading squad, etc.)?
109. Have you successfully negotiated with faculty, staff, advisors,
etc., as an active member of the student council in high school or
college?
110. Have you successfully planned or monitored a large-scale project or
program that involved several steps that were carried out over an
extended period of time?
111. Since high school, have you received a grade of B or above in oral
communication classes (for example, speech, public speaking, theater,
etc.) or participated in activities that improved your oral
communication skills (for example, training classes, workshops,
seminars, debate team, speech club, etc.)?
112. Have you received favorable feedback for oral presentations you
have given to management or other officials, or to the public (for
example, for speaking at religious services, performing in theatrical
productions, etc.)?
113. Have you successfully done work that regularly required you to
determine resource requirements or monitor the use of resources (for
example, staff, space, equipment, supplies, materials, etc.)?
114. Have you successfully solved problems that occurred because of a
critical emergency or a disruption of a life-saving operation, with very
few resources or guidelines (for example, solved problems related to a
natural disaster, a power outage in a hospital, etc.)?
115. Have you successfully remained courteous and tactful while
enforcing laws or policies or helping customers, clients, or members of
the public who were hostile or upset, not including handling customer
complaints (for example, worked in a crisis center, worked as a police
officer, parole officer, park ranger, etc.)?
116. Have you successfully completed a small-scale project (lasting
several days or weeks) on or ahead of schedule with minimal supervision?

117. Have you been given additional responsibilities because of your
ability to organize and complete your regular work more quickly than
expected?
118. Have you taken the initiative to learn new skills or acquire
additional knowledge that improved your performance at work or school,
or in leisure activities?
119. Have you participated in training classes, workshops, or seminars
outside of school that helped you improve your teamwork skills?
120. Have you successfully written reports that presented facts,
findings, logical conclusions, and persuasive arguments (for example,
wrote a thesis, briefing papers, policy papers, complex research papers,
etc.)?
121. Have you participated in post-high school activities that helped
you improve your negotiation or persuasion skills (for example, college
debate team, training classes, workshops, seminars, etc.)?
122. Have you successfully done work that regularly involved interacting
or coordinating with people outside of your immediate work group (for
example, people from other offices, departments, organizations, etc.)?
123. Have you received formal recognition (for example, received an
award, letter of commendation, etc.) or been given certain assignments
because of your ability to work well in a group?
124. Have you successfully done work where you were responsible for
determining appropriate treatment or rehabilitation programs (for
example, worked as a probation/parole officer, social worker, counselor,
etc.)?
125. Have you received a grade of B or above on essays or reports
written for high school classes?
126. Have you effectively served on a problem-solving, planning, or
goal-setting committee or team?
127. Have you successfully completed a complex research project that
included collecting and analyzing information, and reporting conclusions
or recommendations?
128. Have you successfully done work that regularly involved answering
questions, demonstrating a product or service, or providing assistance
to customers, clients, or the public?
129. Have you successfully provided quality service to people with
special needs or problems (for example, worked in a hospital, halfway
house, special education program, etc.)?
130. Have you successfully completed a large-scale project (lasting
several months or longer) on or ahead of schedule with minimal
supervision?
131. Have you successfully done work that regularly involved using
negotiation or persuasion to help others avoid trouble or conflict or
make positive changes in their lives (for example, worked for a crisis
hotline, worked as a resident advisor, substance abuse counselor, etc.)?

132. Have you successfully negotiated with another person sharing the
same resources (for example, negotiated for employees, space, equipment,
etc.)?
133. Have you broken a sales record or a similar record, regularly
exceeded quotas or similar productivity standards, or received formal
recognition for doing work that surpassed what was expected (for
example, received a certificate of appreciation, bonus, etc.)?
134. Have you successfully determined space layouts or assignments for
equipment, furniture, displays, etc.?
135. Have you effectively participated as a member of an extracurricular
school team or community team (for example, sports, cheerleading,
debate, theater, neighborhood watch, etc.)?
136. Have you successfully taught team-building skills in training
classes, workshops, or seminars?
137. Have you successfully done work that only occasionally involved
helping others work out their problems (for example, worked as a
resident advisor in a dorm, camp counselor, etc.)?
138. Have you successfully done work where one of your primary
responsibilities was to solve customer problems (for example, provided
support services for customers with software problems)?
139. Have you received favorable feedback about your ability to provide
oral instructions or on-the-job training to others, or about your
ability to instruct or coach others in athletic, leisure, or community
activities?
140. Do you regularly monitor your progress toward achieving your career
goals (for example, by initiating discussions about your career goals
with your supervisor, employee counselor, mentor, etc.)?
141. Have you received formal recognition for your oral communication
skills (for example, received certification from Toastmasters
International, won a speech contest or debate tournament, etc.)?
142. Have you made decisions that turned an unprofitable business into a
profit-making operation?
143. Have you successfully done work that regularly involved making
decisions about disclosure of sensitive or confidential information?
144. Have you received formal recognition for solving a work-related
problem (for example, received an award, a letter of commendation,
etc.)?
145. Have you received a grade of B or above in school courses, taken
since high school, with a strong emphasis on interpersonal skills (for
example, customer relations, counseling, etc.)?
146. Have you successfully done work that regularly involved planning,
prioritizing, and monitoring your own work?
147. Have you received a grade of B or above in school courses, taken
since high school, that emphasized problem solving (for example, logic,
computer programming, etc.)?
148. Have you effectively worked on a team that was quickly established
to function in a crisis situation (for example, worked on a search and
rescue mission)?
149. Have you successfully done work that involved deciding which
supplies, equipment, or merchandise to purchase for a group or
organization?
150. Have you successfully done work that involved writing technical or
legal reports, or translating technical or other complex material into
language that was more easily understood?
151. Have you successfully done work that regularly involved determining
appropriate products or services for customers or clients?
152. Have you successfully done paid work that regularly involved
troubleshooting and resolving problems with equipment or systems (for
example, appliances, vehicles, machinery, computer or electrical
systems, etc.)?
153. Have you successfully done work that regularly involved interacting
with customers, clients, co-workers, or supervisors who were especially
difficult to get along with?
154. Have you successfully done work that regularly involved being on
duty by yourself, or completing nonroutine assignments with minimal or
no close supervision?
155. Have you successfully coordinated work, school, and/or family
responsibilities under especially difficult circumstances (for example,
you and your spouse worked full time while raising young children, you
went to school full time and worked more than 20 hours per week, you
worked full time while caring for an elderly parent, etc.)?
156. Have you successfully done work that only occasionally required you
to present information at briefings, meetings, conferences, or hearings?

STEP TWO:
Submit a resume, Optional Application for Federal Employment (OF-612),
or other written application format of your choice. Be sure you provide
all of the information requested below:
Job Information:
-Vacancy Identification Number, title and grade(s) for which you are
applying.
Personal Information:
- Full name, mailing address (with zip code) and day/evening telephone
numbers (with area code).
- Social Security Number. Giving your Social Security Number is
voluntary. However, we cannot process your application without it.
- Country of Citizenship.
- If ever employed by the Federal Government, please show the highest
Federal civilian grade held, job series, and dates of employment in
grade.
Education:
- High School name, city, state and zip code, date of diploma or GED.
- Colleges and/or Universities attended, city, state and zip code.
- Major field(s) of study.
- Type and year of degree(s) received. If no degree received, show total
credit hours received in semester or quarter hours.
Work Experience for each paid or non-paid position held related to the
job for which you are applying (do not provide copies of job
descriptions):
- Job title.
- Duties and accomplishments.
- Number of hours per week.
- Employer's name and address.
- Supervisor's name and phone number.
- Starting and ending dates of employment (month and year).
- Salary.
- Indicate if your current supervisor may be contacted.
Other Qualifications:
- Job-related training courses (title and year).
- Job-related skills (e.g., other languages, computer software/hardware,
tools, machinery, typing speed, etc.)
- Job-related certificates and licenses.
- Job-related honors, awards, and special accomplishments. (e.g.,
publications, memberships in professional or honor societies, leadership
activities, public speaking, performance awards, etc.) Do not send
copies of documents unless specifically requested.

STEP THREE:
Submit other application materials, as necessary.
- If you are using education to qualify, submit copies of college
transcripts or a list of college courses taken that identify for each
course the college or university, semester or quarter hours earned,
grade and grade-point received.
- Annotate your application and include the required documentation if
you are applying and eligible for a non-competitive appointment such as
Thirty Percent or More Disabled Veteran Appointment, Veteran
Readjustment Appointment (VRA), Severely Physically Handicapped Schedule
A Appointment, or Former Peace Corps Appointment.
- If you are applying for Veterans' Preference, submit evidence of
eligibility, such as: DD-214, Certificate of Release or Discharge from
Active Duty, or Standard Form 15, Application for 10-Point Veterans'
Preference, and the proof requested on the form.
- If you are or have been a Federal employee, please submit a copy of
your last Notification of Personnel Action, Form SF-50, and your most
recent or last performance appraisal.

HOW TO SUBMIT OTHER MATERIALS:
When you have completed your resume as requested in Step Two, and
assembled the materials requested in Step Three, mail your resume and
other application material to:
OFFICE OF PERSONNEL MANAGEMENT
ATTN: Vacancy Identification Number DS172378-SF
SAN ANTONIO SERVICES SECTION
8610 BROADWAY, RM 305
SAN ANTONIO, TX78217
Please indicate on your resume whether you answered the Occupational
Questionnaire on the USAJOBS web site, by phone, or via the paper
application Form C(OPM Form 1203-FX).
Submitting Electronic Resumes:
You may submit your resume for this vacancy announcement on-line. To do
so, scroll down the vacancy announcement to the Submit Resume On-line
page. Click on the Submit Resume On-line link and it will take you to
our on-line Resume Builder. You can then click on Register to use the
Resume Builder to create a resume on the system. Or, click on Edit if
you wish to edit and submit a resume that you already have on file in
the Resume Builder.
After you complete and submit the on-line resume, you should receive a
"Thank You" message stating that your on-line application has been
successfully submitted. If you do not receive this message, please
submit again as this indicates that your resume has not been received.
Electronic resumes must be submitted by midnight Eastern Time on the
closing date.
NOTE: Submission of a resume electronically from the Resume Builder may
not be a complete application. Many positions require the completion of
additional forms and/or the submission of supplemental materials. Please
carefully review the complete vacancy announcement for full "How to
Apply" instructions. Failure to provide the required information and/or
materials may result in your not being considered for employment.
In accordance with 39 U.S.C. Section 415, applications will not be
accepted in postage paid government envelope.
Federal agencies provide reasonable accommodations to applicants with
disabilities. If you need accommodation for any part of the application
process, contact this OPM service center. If you need accommodation
during the hiring process, contact the hiring agency. The decision on
granting reasonable accommodation will be on a case-by-case basis.




Alternative Methods for Applying
Submit your answers via paper application Form C (OPM Form 1203-FX):
Paper application forms are available to those who are unable to
complete the on-line application process. Please apply on-line, if
possible. Using paper application forms may delay the processing of your
application.
NOTE: If you wish to select more locations than the OPM Form 1203-FX
will accommodate, include a separate page with your application
materials listing your name, Social Security Number, the Vacancy
Identification Number DS172378, and the additional location codes for
which you wish to be considered.
To obtain the Form C (OPM Form 1203-FX) on the web, you can:
Print the form from http://www.opm.gov/forms/pdfimage/opm1203fx.pdf
Note: You can also obtain this form from the Office of Personnel
Management (OPM) main web page. The OPM main web page is located at
http://www.opm.gov
Click on these links: Site Index; Forms; Office of Personnel Management
(OPM) Forms; and finally OPM 1203 FX.
OR
To obtain the form by phone via USAJOBS, follow these steps:
1. Call USAJOBS by Phone at (478)757-3000
2. After the introductory message, press 1 to begin
3. At the main menu, select 3 to request forms and then 1 to begin
recording
4. At the prompt, enter your zip code
5. At the next prompt, ask for Form C (OPM Form 1203-FX)
6. At the next prompt, record your name, address and telephone number
7. The system will allow you to review and change your request, address
and telephone. When you are ready, press 3 to save your request. The
form will be mailed to you.
To complete the paper Form C, follow the instructions under
"Instructions for answering the questions in the Occupational
Questionnaire." Be sure to enter your Social Security Number and the
Vacancy Identification Number DS172378 at the top of each of the six
pages of the form.






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