MPA Job list[Fwd: Temporary Customer Service Position]

Sandi Parkes sandi.parkes at
Fri May 21 14:49:58 MDT 2004

I've attached a copy of the job description for our temporary Customer 
Service Representative.  The position pays $12/hr, and the assignment 
should end some time towards the end of summer.  The hours are daytime 
from about 7:30 a.m. to 3:30 p.m., or thereabouts.  The start date is 
June 1st, and requires that the person be available to attend training 
for the first 5 days.  Needless to say, even though this is a temporary 
assignment, attendance and punctuality are critical.

If you have folks who are interested in applying, please have the 
complete the attacned application and follow the instructions on the 
additional guidelines attachment.  (We need to have a complete history 
of all periods of employment, unemployment, education, etc. for the past 
5 years.)

The application should be e-mailed to me at:  renee.morita at 
by Monday, May 24th.  Sorry for the short notice, but I just found out 
about them yesterday. These assignments are for Fidelity Investments, 
and Veritude is the outsourcing company for Fidelity (owned by Fidelity 
as well.)  We are planning on interviewing next week.

Job Description:  As a Temporary Financial Representative--Phones.  
These assignments will be part of a highly structured , fast paced 
team-oriented environment focused on enhancing relationships and 
building customer loyalty. Working at the Salt Lake inbound regional 
call centers, representatives take inbound calls from Fidelity Customers 
and respond to their questions or transfer them to licensed 
repesentatives, who can assist them.  The reps. will provide account 
features and balances, transaction and Pin reset information. Must be 
proficient in interacting with a wide variety of customers and providing 
prompt and professional responses.

Qualifications Prior customer service, sales, or phone experience; 
banking, insurance or financial experience preferred. Familiarity and 
comfort with PC and Windows required. Basic market knowledge. Good 
interaction skills. Education: 2+ years of college experience.

Applicants who are interviewed will have to pass a background check 
which verifies the information on the application form, checks criminal 
and financial history (since we're regulated by the NASD).

<<Applcation%20for%20Employment.pdf>> <<Tips for Completing the Veritude 
Application Form.doc>>

Thank you for your help!

Renee Morita
Work:  801-537-2724

Fax:  801-527-2727

The Workforce Solutions Company
Visit <file://> to learn more or to 
subscribe to Workforce Insights Update, our monthly e-newsletter

Sandi Parkes
Program Manager
Public Administration Education
sandi.parkes at

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